NETBITS is the overarching layer that unifies the support systems you already run — ACS, monitoring, CRM, ticketing, RADIUS — into one total view. We don't build the tools underneath; we give you the overview on top. The more systems you connect, the more you get out.
ISP operations are fragmented. You switch between ACS, monitoring, customer system and ten other tools just to troubleshoot one line. NETBITS doesn't rebuild those tools — we sit on top of them and give you one place to view, search and diagnose.
Use existing ACS, monitoring and customer systems — or let us set up support systems that integrate with NETBITS. No "rip and replace".
TR-069 with TR-098 and TR-181 data models — provisioning, configuration and remote firmware updates of CPE devices.
SNMP, syslog, flow data and health status across links, switches and routers.
Tie technical data directly to customer accounts and contracts — one search hit per customer.
Create and update tickets directly from context — no copy-paste between systems.
Authentication, sessions and IP allocation alongside the rest of the network picture.
Have your own systems? We adapt the communication — REST, SOAP, SNMP, syslog or custom protocols.
NETBITS connects to the systems you already operate. If you have an API, we adapt to it. If your system speaks something else — SNMP, syslog, SOAP, gRPC, file-based exports or custom protocols — we build the adapter. No "rip and replace".
Want to automate configuration of switches, routers, OLTs, ONTs or other equipment? We build provisioning flows tailored to your equipment and processes — from zero-touch deployment to template-based updates.
The rest NETBITS pulls from your support systems. These are what we deliver built-in — cases, projects, inventory and direct SNMP polling, all linked to customers, devices and alarms in the same interface.
Create, assign and track cases directly in context. Link a case to customer, device, line or alarm with one click. History, status and follow-up in one place.
Larger deliveries — rollouts, upgrades, customer projects — get their own space with tasks, progress and assigned resources. Tie cases, equipment and timelines together.
Track routers, ONTs, cables and spare parts. Serial numbers, status, location and who has what. Auto-link equipment to customer, case or project.
Built-in SNMP stack: polling and traps over v1/v2c/v3 straight to switches, routers and OLT. No separate monitor system required — NETBITS collects the metrics itself.
All customers, fiber routes, switches and POPs on one map — in real time. Click a customer to see line, switch and fiber info. Outages light up the moment they occur.
Upload existing map and infrastructure data directly. KML, GeoJSON, Shapefile, CSV and more — NETBITS imports most formats without conversion.
Live alarms on map and dashboard. Configure escalation, dispatch via SMS / email / push, and which severity levels wake on-call.
Set up shifts, weekends and holidays. The right person is alerted at the right time, with direct context and built-in customer dialog for fast troubleshooting.
Search by customer, IP, MAC, port or address — NETBITS queries every connected support system simultaneously and unifies the hits in one view.
Combines data from ACS, monitor and customer system and points to the likely root cause — not just symptoms. Triggers tests via the systems you already have connected.
NETBITS reads metrics from your monitor system and flags baseline deviations automatically — overloaded links and port saturation are caught before customers notice.
One login, one context, one history. Stop jumping between tabs and tools.
NETBITS runs on your own infrastructure — physical servers, VMs, containers or cloud. You own the hardware, we administer the application — installation, updates and day-to-day operations.
What kind of server you need depends on the number of integrations and how many customers you have. We dimension that together during setup.
Bare metal, VM, Docker or Kubernetes. You own the hardware and decide where it lives.
Installation, configuration, updates and day-to-day operation of the application — we take care of it.
Customer, network and operational data never leaves your environment. No third party involved.
Requirements depend on the number of integrations and customer count. We dimension together.
Send error reports directly from NETBITS to us — we have the context immediately.
New versions and security patches are rolled out automatically over-the-air to all customers. No need to schedule or run manual upgrades — NETBITS administers it for you.
Wondering about something, want a demo, or just a friendly chat about how NETBITS could fit your business? Send us a message — we're happy to talk, big questions or small.
We typically respond within 24 hours on weekdays.